One peeve I have about businesses that get themselves a social media presence is that they often do something like this: Well. Okay. So you want me to follow you on Twitter and Facebook. If so, why don’t you tell …
If you see the overall social media adoption among the top 50 brand, you will see that most of these brands are moving beyond the traditional channels like Facebook pages and Twitter accounts to blogs, social applications, content thought leadership, viral campaigns, consumer generated campaigns and eventually models like sustainable online communities to engage their audiences, energize their loyal fans and facilitate word of mouth.
Facebook underwent a redesign of its site in March 2009 for which it drew a lot of flak. Despite of the negative from users, Facebook stuck to the new design; and eventually users also got used to it. Facebook continued its phenomenal growth even after the severe criticism on new design. This post talks about what can one infer from this event.