Those two words that create passionate users!

December 19, 2006
By sinha

Look at the image on your right – Is that an onion?

Or something else?

You would be surprised to know that it’s actually a post-it pad, which won the Kokuoyo design prize award [More here].

Ain’t this product damn f**king cool?

Oh well, F**king cool - two words that you would want every user of your product to utter. And probably these two words differentiate great/sexy products from the good ones!!
And I am not talking about the usual web 2.0 products, but take the case of salesforce.com – one of the most fu**ing cool products in enterprise domain.
Kevin Briody nails this right

“What does “passion” boil down to? Where do you begin?..
F**king cool!”

That’s where passion begins. Those are the words I want every user of my product to utter. Ideally followed up by something like:

“Dude, you have to check this out. It’s so f**king cool!
I don’t want their reaction to be a measured, rational, dispassionate analysis of why the product is better than the alternatives, how the cost is more reasonable, feature set more complete, UI more AJAXified. I don’t want them to pause to analyze the boring feature comparison chart on the back of the box.

I want “f**king cool!” period.
I want that pure sense of wonder, that kid-at-airshow-seeing-an-F16-on-afterburners-rip-by-so-close-it-makes-your-soul-shake reaction, that caress-the-new-Blackberry-until-your-friends-start-to-question-your-sanity experience. I want an irrational level of sheer, unfiltered, borderline delusional joy.

That is where passion for a product starts. Yes, it only gets you so far, and then actual product quality, support, stickiness, strong community, etc come into play. But true passion begins with the two most wonderful words a marketer can hear a customer say:

“F**king cool!”

So all you startups and Product Managers – Don’t just be cool. Be f**king cool!

And my F**king cool moment? Well, ride in Royal Enfield Bulllet, Flickr, Gmail and Musicovery.
What’s yours?

               About the author - Ashish Sinha is a Startup Mentor/Product Strategy Coach, and the founder/chief editor of pluGGd.in. He has launched/managed couple of products (consumer as well as enterprise) in US and India, and now consults with startups/small businesses on their product/media strategy. He can be reached at: ashish (at) pluGGd.in [+91 98452 06443]

7 Responses to “ Those two words that create passionate users! ”

  1. Anirban on December 17, 2006 at 5:47 pm

    Dude
    I must say this was a F**king cool post!
    You captured the essence of the passionate users of any product

  2. Steve on December 17, 2006 at 5:48 pm

    Hv sent you a mail regd. joining our blogger network. Let me know your interest level.

  3. Ram on December 19, 2006 at 8:34 am

    sinha
    My F**king cool experience – Enfield (how can I forget our *smashed* experience!:O), Wordpress (damn cool tool..a lot sexier) and Nikkon D70, and I guess Gmail too..

  4. Raseel Bhagat on July 3, 2007 at 7:52 pm

    I think Digg was the too F**kin’ Cool !!!
    Btw, you shouls have a Digg-button on your site as well !!
    Now thats one F**kin’ Cool suggestion, say what ?

  5. [...] if customers/consumers define the product requirements – where is the WOW factor, the damn f**king cool factor?? The *haven’t-seen-it-before* [...]

  6. Karthick on February 5, 2009 at 4:00 pm

    The link provided to the Kevin column: http://kevinbriody.net/about/ive-moved/?p=754
    is not working.

    NOT fucking cool.

    • Ashish on February 5, 2009 at 4:20 pm

      @Karthick, cant help it if ppl change permalink (and not redirect)

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