http://www.pluggd.in/ipl-matches-in-theatres-tripadvisor-irctc-partnership-297/ We Heart Startups! Mon, 22 Mar 2010 12:45:05 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.pluggd.in/ipl-matches-in-theatres-tripadvisor-irctc-partnership-297/comment-page-1/#comment-120478 India Times Shopping Fri, 12 Feb 2010 07:21:55 +0000 http://www.pluggd.in/ipl-matches-in-theatres-tripadvisor-irctc-partnership-297/#comment-120478 I have an IRCTC account which is locked second time. When i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error "Answer is Incorrect". This happend second time and both the times i tried to login through the actual password. I sent an email at care@irctc.co.in and got an automated email as Ticket Confirmation for the request. I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at 011-23340000 and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money. IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money. I have an IRCTC account which is locked second time.
When i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error “Answer is Incorrect”. This happend second time and both the times i tried to login through the actual password.
I sent an email at care@irctc.co.in and got an automated email as Ticket Confirmation for the request.
I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at 011-23340000 and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money.
IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money.

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