Comments on: ImplelCRM – SaaS product for Indian SMEs

By: therohan

therohan — Tue, 16 Mar 2010 08:44:44 +0000

Thanks for sharing the information it is really helpful to all who are new to ERP.
I wanted to share about one such Ondemand ERP service prvider who are forusing on all the above mentioned verticales for the small and medium size business’s. Ramco OnDemand ERP is an upcoming ERP service provider offering a free trial for SME’s. See more information from the link below.
http://www.ramcoondemand.com/campaign/

By: Shashwat

Shashwat — Fri, 12 Jun 2009 01:52:04 +0000

Hi,

Looking for a basic CRM in which we can:

a) Export the current Excel sheet where we’ve maintained our Client Info
b) Ability to send email directly from CRM — so that we don’t have to do double entry. Similarly–NewsLetter etc can be send directly from CRM. Copy of the mail send and client response can come to our normal inbox as well.
c) Generate a daily MIS report and that to be mailed to the supervisor so that he knows that what activity has been done by the team-member during the day.

As there is only “one” person in the sales team–any idea which is the most cost effective CRM.

Shash

By: Sinha

Sinha — Wed, 29 Oct 2008 12:55:50 +0000

Hi Amit,

I believe SalesBabu CRM (www.salesbabu.com) addresses most of the quries. It operates in S-a-a-S domain & has a very strong presence in Indian Market.

There are many SUCCESSFUL implementation of SalesBabu CRM and the Support System is remarkable.

Many of my clients are successfully using it.

By: a2zApplications : SaaS Platform for Indian SMBs |Technology and Business Startups in India

Wed, 16 Jul 2008 06:54:59 +0000

[...] startups in this space: Kallos Systems, Impel CRM, Demazi, [...]

By: Amit Sahai

Amit Sahai — Fri, 11 Jul 2008 18:12:24 +0000

Hi Ashish,
The article is really good and the USP of Impel is also clear…low cost. But one ponderable is still there what about quality. Its good to say it has sales, marketing etc…
What about features which are rich in other applications even to pick Sales force dot com.

Does this product have CTI integration ?
Does it support intergation with SAP/Oracle Apps etc..?
How complex are the migration procedures etc..?

Unless customers have these answers clearly the task for any SaaS vendor is still cut out to convince people.

But one thing is for sure, in India Siebel and SAP CRM might be confined to the biggies only ! For the SME/SMB the viable solution would be either On-Demand or hosted solution.

Next 2-3 years should see a real war starting up as per my assumption which is not based on any concrete evidence just a gut feel !

By: Surekha Shetty

Surekha Shetty — Fri, 20 Jun 2008 09:01:45 +0000

Dear Ashish,

Thanks for writing about ImpelCRM. In the 6 weeks that we’ve had Impel online, we’ve seen a tremendous amount of interest from Indian SMEs across all verticals. We are introducing SMS and GPRS integration as well. (should be out by end of this month). We are probably the only CRM offering an integrated inbound SMS solution. With this, users can access their CRM data through the low-cost SMS route, which is a terrific deal for SMEs.

Will keep you posted on how things progress with Impel.
Surekha

By: Vijay

Vijay — Thu, 12 Jun 2008 06:06:06 +0000

There is also Kallos Systems which is in the same space.

http://www.kallossystems.com/serveitcrm/index.html