Remote support company, iYogi has raised $9.5mn from SAP Ventures (), Canaan Partners and SVB India [via].
Canaan and SVB earlier invested $3.1mn in Series A last year and this round of funding will be utilized for expansion into more regions (US/UK/Canada etc)
iYogi’s customer approval rate of 93% and resolution rate of 84% are amongst the highest published benchmarks in the computer support industry.
iYogi’s personalization engine captures the customer’s demographic information and his/her behavioral profile.
Canaan along with Helion recently invested $6mn in Unitedlex, a legal consulting and outsourcing firm.
