http://www.pluggd.in/entrepreneurship/attention-should-startups-pay-to-customer-support-vs-gratification-2370/ We Heart Startups! Fri, 10 Feb 2012 14:53:02 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.pluggd.in/entrepreneurship/attention-should-startups-pay-to-customer-support-vs-gratification-2370/comment-page-1/#comment-83865 chica Thu, 31 Jul 2008 11:40:36 +0000 http://www.pluggd.in/?p=2370#comment-83865 I would say a lot of attention needs to be paid to the customers. I think startups get into building the product features and customer support, even as basic as getting a auto-reply for your feedback form gets completely side tracked. Its surprising how often I've seen that in the current startups. I wish they would pay more attention, since savvy customers could definitely help you position your product better. I would say a lot of attention needs to be paid to the customers. I think startups get into building the product features and customer support, even as basic as getting a auto-reply for your feedback form gets completely side tracked. Its surprising how often I’ve seen that in the current startups. I wish they would pay more attention, since savvy customers could definitely help you position your product better.

]]> http://www.pluggd.in/entrepreneurship/attention-should-startups-pay-to-customer-support-vs-gratification-2370/comment-page-1/#comment-83853 Neelima Thu, 31 Jul 2008 08:05:22 +0000 http://www.pluggd.in/?p=2370#comment-83853 Building a repeat customer base who can refer you to new customers is equally important as finding new customers. It also helps you reach in new Sales verticals where the same product might provide different values. Customer support is also instrumental in getting the customer inputs for product improvements back to Product Management and Development for an emerging startup. Building a repeat customer base who can refer you to new customers is equally important as finding new customers. It also helps you reach in new Sales verticals where the same product might provide different values. Customer support is also instrumental in getting the customer inputs for product improvements back to Product Management and Development for an emerging startup.

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