EatherWay – Integrated Patient Flow Management System for Hospitals
EatherWay is a healthcare product that integrates the three communication mediums – Mobile Text Messages (SMS), Internet and normal Telephony enabling patients and docts to communicate with each.
Developed by Cochin based company (Alignminds), EatherWay enables doctors and patients to communicate with each other using their platform.
Here is how it works:
- The Doctor subscribes to EatherWay, either by registering online or with the help of solution specialist from the company.
- The Patients also register with EatherWay, either online or by sending a mobile text message. This will enable them to book their appointments online, search for doctors etc. However, registration is not mandatory to fix appointments through SMS or Automated Telephone Appointment System.
- Whenever appointment is needed the patient can book an appointment online or by sending a simple mobile text message or call our automated …..telephone appointment system. She receives the date, time and a token number by reply SMS. If the doctor is not available, next available dates are received by SMS.
- If an appointment is to be cancelled the patient sends an SMS for cancelling the appointment and gets acknowledgement.
Essentially, Eatherway lets you chose your mode of usage, though the most important driving factor is to bring in doctors who want to use this tool, in order to setup the appointment.
Most importantly, it’s not the doctors, its the admin team at small hospitals who need to be sold such solutions and unless the company does that aggressively, it will be a difficult ball game.
What’s your take?
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[The article is sponsored by Sun Startups Essentials.]
![sse[1]](http://www.pluggd.in/wp-content/uploads/2009/12/sse1.jpg "sse[1]")
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About the author - Manish is an engineering student and is currently working on his startup idea.
I think it make more sense for them to work with private clinics instead of bigger hospitals. These hospitals has one or other system and may be resitant to change immediately. For private clinics/hospital shorter patient wait time means lesser investment in real estate or better utilization of real estate. If cost of system is low enough to be affordable by private clinics owner then this can be hit with those folks. I think they are doing same, only caveat is knowing Dr ID. To get ID system is little complicated but folks who will go with appointments can manage it. What about those patients who will reach clinic without appointments?
Hi
Thanks Manish and thanks Pravin for the comment. We are integrating an option to the IVRS so that if a person doesnt know the doctor ID, he has the option to speak to an operator and get the ID number. We hope this will solve the issue you mentioned.
For patients who come without appointment, we have made provisions in the system to leave few empty time slots in each interval. So walk-in patients without token numbers can be accommodated in these slots.
Well i read the article and its a nice arrangment to take appointment in sms and with that if doctor not available than the system will give the next doctors next available dates.so its really good